This Agreement governs the TERN setup service Route Ready Agency provides. You review it here and accept it at checkout before any work begins. Route Ready Agency is an operating brand of Suga-et-Luna LLC, a Louisiana limited liability company.
This Agreement is entered into between Suga-et-Luna LLC, a Louisiana limited liability company ("Provider"), and the individual or entity identified in the intake form ("Client"). TERN setup services are delivered under Provider's operating brand, DBA Route Ready Agency. This Agreement governs the TERN CRM setup services described herein.
Provider agrees to configure Client's TERN CRM account as specified in the package selected at the time of purchase. Scope is determined by the package tier — Founder Rate, Standard Setup, or Luxury Setup — and the details provided in the intake questionnaire and 30-minute intake call.
Deliverables include the items listed in the selected package description at the time of purchase. Work beyond the stated scope requires a separate written agreement and additional payment.
Provider does not guarantee any specific business outcome, revenue result, or commission income as a result of the setup. The system is built correctly; results depend entirely on Client's own sales and advisory activity.
Payment is due in full before work begins. Provider will not access Client's TERN account or begin any build activity until payment is confirmed received.
All fees are non-refundable once work has commenced. In the event Provider is unable to complete the work due to factors within Provider's control, a prorated refund will be issued for work not yet completed.
Accepted payment methods are communicated at the time of engagement. Provider reserves the right to suspend or terminate the engagement if payment disputes arise after work has commenced.
Client agrees to provide the following before the intake call:
Delays caused by Client's failure to provide required information may extend the delivery timeline. Provider is not responsible for delivery delays caused by Client unresponsiveness.
Provider will access Client's TERN account solely for the purpose of completing the agreed scope of work. Provider will not access, store, export, or share any client personal data, financial records, or booking information beyond what is necessary to configure the TERN system.
Provider will not access Client's payment processors, host agency platforms, booking systems, or any system outside of TERN unless explicitly authorized in writing by Client for a specific purpose.
Provider does not store Client's TERN login credentials. Access is provided by Client for the duration of the build only and revoked at Client's discretion upon delivery.
All automation work performed inside Client's TERN account is executed using AI-assisted tools. Provider maintains oversight and quality review of all AI-executed tasks before delivery.
Standard and Luxury packages include one round of revisions within seven calendar days of delivery. Revisions are limited to corrections and adjustments to the agreed scope of work. Requests that expand the original scope are treated as new work and quoted separately.
The Founder Rate package includes one round of revisions within seven calendar days of delivery under the same terms.
Revision requests submitted after the seven-day window are not covered under this Agreement and will be quoted as additional work.
TERN is a third-party platform. Provider makes no representations regarding TERN's continued availability, feature set, pricing, or terms of service. Provider is not responsible for any changes TERN makes to its platform after delivery that affect the functionality of the systems built under this Agreement.
Provider is not responsible for TERN platform outages, bugs, or errors that occur after delivery.
If TERN changes a feature during the active build period in a way that prevents completion of the agreed scope, Provider will notify Client immediately and propose an alternative approach or a partial refund for undeliverable items.
Provider's total liability under this Agreement is limited to the amount paid by Client for the services. Provider is not liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use the systems built under this Agreement.
Client is responsible for reviewing all configured workflows, emails, and automations before going live with real clients. Provider recommends testing all systems with a dummy contact before applying to active client records.
Both parties agree to keep confidential any proprietary business information shared during the engagement. Provider will not share Client's business strategy, client base, pricing, or supplier relationships with any third party.
Founder Rate clients grant Provider permission to reference the engagement as a case study and to include anonymized workflow examples in marketing materials. No client names, contact lists, or specific business data will be disclosed without explicit written consent.
This Agreement is governed by the laws of the State of Louisiana, where Suga-et-Luna LLC is organized and operating. Any disputes arising from this Agreement will be resolved through good-faith negotiation first. If negotiation fails, disputes will be submitted to binding arbitration in Louisiana.
This Agreement, together with the selected package description and completed intake questionnaire, constitutes the entire agreement between the parties. It supersedes all prior communications, proposals, or representations. Modifications must be in writing and signed by both parties.
By selecting a package and agreeing to these terms at checkout, Client accepts this Agreement, and that acceptance is recorded with the payment. The signature lines below are provided for Clients or businesses that prefer a countersigned copy; they are optional and not required to enter into this Agreement.